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Dohrn Central Help & F.A.Q.

#01 - I am having problems viewing images.
#02 - What does it mean when my shipment's status is "Last at XXX"?
#03 - What does it mean when my shipment's status is "Out for delivery"?
#04 - Why does the "Signature" field sometimes say "SEE SCANNED POD"?
#05 - When I try to search using a PO# or BOL#, nothing is returned.
#06 - I want to sign on to my account. Where do I find my customer number?
#07 - I don't have a check number to use. How do I proceed with activating my account?
#08 - Some of my invoice details say "Preliminary Charges Only", while others don't. What is the difference?
#09 - Why do some of the shipments I trace not give me the option of viewing invoice details?
#99 - Who can I contact with other issues I am having?


#01 - I am having problems viewing images.
In order to successfully view scanned images through Dohrn Central, you need to have a PDF viewer install. Adobe Acrobat Reader is the program typically used. It is a free download, please visit Adobe to download.
Also, you may find that when you click to view certain images, nothing comes up. If we do not have a scan of the paperwork you are trying to retrieve, only a blank page is shown. We are working to resolve this by disabling the link to a document if nothing is scanned.

#02 - What does it mean when my shipment's status is "Last at XXX"?
As your shipment moves throughout our system, we keep track of it electronically. "Last at XXX" (where XXX is one of our terminal codes) simply means the most current information our system has on your shipment is it was at that terminal. We are always working to provide more and more detailed information as to a shipment's exact whereabouts, but for now if the tracking information is urgent to you, we suggest contacting our customer service team to ask for specifics.

#03 - What does it mean when my shipment's status is "Out for delivery"?
This means our system shows that as of the current date, your shipment has been manifested to a delivery run and placed on a driver's trailer to deliver. You should expect to see the shipment delivered some time that day.

#04 - Why does the "Signature" field sometimes say "SEE SCANNED POD"?
Because of the fact that we scan and store the image of every proof of delivery document, it is redundant for us to try and decipher the actual name of who signed for the shipment to type in to our system. So once the shipment is delivered and we scan the proof of delivery, the message "SEE SCANNED POD" is added to the shipment.

#05 - When I try to search using a PO# or BOL#, nothing is returned.
We always do our best to capture all of the reference numbers that a shipper may assign to a bill. However, sometimes the bills of lading may have information that is difficult to read, or our billing team might not enter the number the exact same way you are searching for it by. If you have poor luck finding your shipments using these numbers, we suggest you do a general search by date range and see if you can pinpoint the shipments you are interested in.

#06 - I want to sign on to my account. Where do I find my customer number?
You can find your customer number on a majority of delivery receipts or invoices you have received from Dohrn. On the upper portion of either document, you will find the name and address of the shipper, consignee, and bill-to on that shipment. Find your company name in one of those fields. The customer number is the alphanumeric code that appears to the right of your name. Note, if you see "*MANUAL*" to the right of your name, it is NOT your customer number, please consult a different document to try and find one of your addresses that does not have MANUAL as the code.

#07 - I don't have a check number to use. How do I proceed with activating my account?
Contact either your salesperson or our customer service team and we will quickly set up an account ID and password for you to use.

#08 - Some of my invoice details say "Preliminary Charges Only", while others don't. What is the difference?
We rate all shipments as soon as possible, typically by noon on the day after we receive the freight. However, we allow three business days to pass before committing the charges from the invoice to our AR records to allow for us to audit invoices for accuracy. Also, some accessorial type charges cannot be determined until delivery has completed. We provide these preliminary charges as a tool for you to guage what your freight charges will most likely be, but if the invoice you view has the "Preliminary Charges Only" line, there is a chance the charges will be slightly different when you receive your physical invoices.

#09 - Why do some of the shipments I trace not give me the option of viewing invoice details?
You may be inquiring about the shipment very soon after we received the freight, in which case our rate department may not have yet had a chance to properly rate the bill. Most shipments are rated by noon the day after we receive the freight, and 99% are rated by the end of that business day. Please check back again later and you'll probably find the shipment has a rate.
You also may be inquiring about a shipment for which you are not the debtor. We only provide invoice details for shipments where your account is the paying party, so if a different party is responsible for payment, you will not have the option of viewing the invoice charges.

#99 - Who can I contact with other issues I am having?
Please send an email to dchelp@dohrn.com to have any of your questions addressed. We will update this FAQ with our response to you if it is a general problem that someone else might be experiencing.